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Frequently Asked Questions

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  • Frequently Asked Questions

How will I receive my confirmation when I book online?

How do I receive my travel documents?

Will I have to give my credit card information over the net if I choose to book online?

What if I use someone else's credit card for my purchase?

Can I use a credit card registered outside of North America?

What if I have made a mistake while booking my trip?

What if the price drops after I completed my reservation?

Is the tour operator/airline allowed to make changes to my booking?

What if I need to cancel my holiday?

Making changes to your reservation

What if I have further questions?

Your product-specific booking guide



Q: How will I receive my confirmation when I book online?
A: Once you have completed your booking, you will receive an e-mail confirmation with details of your trip, along with a confirmation number. Additionally, our Web Customer Care Department will send you a client statement within 24 hours, which reiterates the details of your reservation. Please review the statement and contact our Web Customer Care Department immediately, in case of discrepancies.

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Q: How do I receive my travel documents?
A: Tickets are issued electronically and we will e-mail them to you within two weeks of departure (within 48 hours, in case of last minute reservations). However, some tour operators allow you to print your own tickets. Please review the list of these below (we encourage you to utilize this self-serve system, whenever possible)

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Q: Will I have to give my credit card information over the net if I choose to book online?
A: Yes, it is necessary to do so. Keep in mind however, that it is just as safe using your card on our site as it is at your favourite restaurant. Moreover, the rules regulating credit card usage is the same on the internet, as it is for other utilities. All your transactions are protected by SSL technology protocols and normal private network security systems. SSL technology scrambles your credit card information before it even gets to the net. This renders internet purchases as safe, as telephone purchases.

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Q: What if I use someone else's credit card for my purchase?
A: In case of third party credit card usage, our Web Customer Care Department e-mails an authorization form to be filled out by the credit card holder within an allotted time (usually, within 24-hours of the reservation). This is necessary in order to maintain the integrity of the card utilized. Failure to comply with this request may result in the cancellation of the booking.

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Q: Can I use a credit card registered outside of North America?
A: No, as we only accept North American issued credit cards

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Q: What if I have made a mistake while booking my trip?
A: For changes, please contact our office as soon as possible. Depending on the airline and tour operator, you may have to pay a fee in order to make changes to your booking. There is also the possibility that you may not be able to make any changes, as per the tour operator's terms and conditions. Please read these carefully prior to your reservation.

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Q: What if the price drops after I completed my reservation?
A: Please note that rates fluctuate daily and we do not adjust the cost of your purchase. All sales are final.

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Q: Is the tour operator/airline allowed to make changes to my booking?
A: Tour operators and airlines try their best to avoid changes to reservations. At times, however, flight times, routing and certain hotel services may be altered. These changes are all governed by TICO. Please refer to the individual operator's "Terms and Conditions", for full details.

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Q: What if I need to cancel my holiday?
A: It is imperative that you read the tour operator's "Terms and Conditions" during the booking process, since cancellation penalties are often at 100%. We strongly recommend the purchase of travel insurance, in order to help you cover some of the circumstances, under which you may be eligible for reimbursement. Please call us to purchase your insurance today!

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Making changes to your reservation
Please note that any changes to your booking will carry the individual supplier's applicable fees and penalties. In addition to these, with each customer initiated change made to flight reservations, Sears Travel will also levy a $16.95 ($15.00 plus $1.95 HST) service fee.

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Q: What if I have further questions?
A: You are welcome to send us questions at any time. Our e-mail address is customer.care@searstravel.ca, or call one of our travel specialists. We look forward to hearing from you.

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Your product-specific booking guide

Car Rentals:

All car rentals are subject to local taxes and service charges and vary by destination. If you are under the age of 25, there is a young driver's fee of approximately $30 CDN/day. Please refer to the individual car rental company for further details.

Some of the local charges may be (but not limited to):

  • additional driver
  • vehicle licensing fee
  • state rental surcharge
  • tire and battery fee
  • customer facility fee
  • airport concession fee
  • one-way drop off fee

The local supplier will require a security deposit, which will be held on the primary driver's credit card, for the duration of the rental. Note, that the primary driver will be unable to rent a vehicle without providing his/her own credit card.

With Dollar Rent-a-Car, you are charged for a full tank of fuel and it is recommended that you return it as empty as possible, as you will not be reimbursed for any unused fuel.

Hotel Only:

Please remember to have your valid documentation, in order to travel in and out of the country. A valid passport is required to check-in at the hotel.

Special requests, such as room location, adjoining room, bed references, etc. - cannot be guaranteed by the tour operator (or the agency), as they are subject to availability. While every attempt will be made to fulfill these requests, the Operator and the Agency cannot be held responsible, should these requests come back denied.

Should you wish to add air, transfers and/or car rentals, you may contact us at any time and we will be happy to look into pricing and availability for you.

Air and Hotel Packages:

Please note that any changes made to your reservation, are based on the Tour Operator's Terms and Conditions.

Special requests, such as room location, adjoining room, bed references, etc. ' cannot be guaranteed by the tour operator (or the agency), as they are subject to availability. While every attempt will be made to fulfill these requests, the Operator and the Agency cannot be held responsible, should these requests come back denied. Your requests will not be listed on the tickets or voucher, as the Tour Operator/Airline will only list the items that are guaranteed.

When a single parent travels with a minor out of the country, he/she must have proof of sole custody, or a notarized letter, stating that the non-travelling parent(s) is/are aware that he/she is leaving the country with the child. Failure to provide this proof could result in denied boarding.

Local Departure Taxes:

Some destinations require the passenger to pay departure taxes, which are not pre-collected. Here is a list of the some of the applicable countries/cities.

  • CUBA $25.00 PESOS ' Please travel with Canadian dollars and change it to convertible Peso at the destination airport or hotel. It is recommended that your exchange is in small increments, as most places will not allow you to convert it back. Cuba does not accept American dollars, American Express or any credit cards drawn from U.S banks.
  • COSTA RICA $26.00 USD
  • DOMINICAN REPUBLIC $20.00 USD (when leaving Dominican Republic) (Plus $10.00 USD for the Tourist Card when leaving Toronto, with Sunwing Vacations Only)
  • PANAMA $25.00 USD
  • ROATAN $38.00 USD
  • SAN ANDRES $30.00 USD
  • VENEZUELA $43.00 USD
  • MARGARITA ISLAND $60.00 USD (adults) $42.00 USD (children)
  • LA CEIBA $30.00 US

***Departure taxes are collected by the airline at destination & are subject to change***

Seat Selection/ Web Check-in:

AIR CANADA VACTIONS: Please contact us directly.

AIR CANADA: 24-hour web check-in
https://res.aircanada.com/oci/start?_flowExecutionKey=_c86959881-233A-DF45-513C-C606AEF869E2_kB2ED6E99-FFF5-0E9E-869A-C3CD12554235

ALITALIA: Please contact us directly.

AIR TRANSAT: 1-877-872-6728 ' www.airtransat.com
24-hour web check-in: http://www.airtransat.ca/en/Seatselectionandonlinecheckin.aspx?ExitID=HOMEPAGESEATSELTS&ContentType=gamme

CANJET: 1-877-422-6638 ' https://seats.canjet.com/

THOMAS COOK: 1-888-599-0789 ' https://ameliaweb.intelisys.ca/Jazz/
24-hour web check-in ' https://ameliaweb.intelisys.ca/Jazz/searchrescheckin.aspx

SUNWING: 416-620-3380 ' http://www.flysunwing.com/services/seatselection.asp
24-hour web check-in ' http://www.flysunwing.com/checkin.asp

WESTJET (Sunquest) ' Please contact us directly.
24-hour web check-in: https://checkin.sabre.com/WSWebCheckIn/WebCheckIn.html#Language=en_US
(Sunquest bookings only, with advanced seat selection)

WESTJET (Non-Sunquest) ' 24-hour web check-in: https://westjet.checkin.sabre.com/WSWebCheckIn/WebCheckIn.html#Language=en_US

There is a charge to purchase seats in advance. Please call the above # or visit the airline's website for correct pricing (unless advised otherwise). Please be advised that if you do not pre-select your seats prior to your departure, your seats will be assigned on a "first come, first served" basis, when you check-in at the airport. This means that you may not be sitting next to your travelling companion.

Baggage Allowance:

As all airlines have their individually unique rules, we recommend that you check their website and verify your baggage allowance. This is a necessary step, in order to ensure that you meet the requirements for your flight and avoid any additional fees.

Click here for a listing of airlines and their respective websites.

Additional Travel Note - Mexico

In order to regulate the quantity of dollars entering the Mexican banking system, as of September 14, 2010, the Mexican government will cap the amount of dollars foreigners can exchange for Pesos, to no more than $1,500 USD per month. This measure will not affect the amount of cash in Mexican pesos an international tourist can withdraw from an ATM machine on a daily or monthly basis. It is recommended that all travelers bring Mexican pesos as well as their credit and/or debit cards to maximize any inconvenience the exchange cap at banks may cause.

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